Public access terminals - Priority 1

Following priority 1 will ensure that the terminal can be used by most people with impaired mobility, vision, hearing, cognition and language understanding.

1.1 Ensure that all operable parts are reachable by people of all heights and people sitting in a wheelchair or buggy

Explanation and help for making all parts reachable

1.2 Ensure that displays are within sight of people of all heights and people sitting in a wheelchair or buggy

Explanation and help for positioning displays within sight

1.3 Ensure that controls are adequately sized and sufficiently spaced to be operated by people with limited dexterity

Explanation and help for adequately sizing and spacing controls

1.4 Ensure that operation requires minimal strength, grip and wrist twisting

Explanation and help for requiring minimal strength, grip and twisting

1.5 Ensure that the terminal can be operated using only one hand

Explanation and help for allowing single-handed operation

1.6 If using a touchscreen or contact-sensitive controls, do not require that it is touched by a body part

Explanation and help for not requiring human touch

1.7 Ensure that users with restricted or no vision can use all functions of the terminal

Explanation and help for allowing for operation with restricted vision

1.8 Ensure that all outputs can be perceived by users with restricted or no vision

Explanation and help for ensuring outputs can be perceived with restricted vision

1.9 Ensure that all outputs can be perceived by users with restricted or no hearing

Explanation and help for Ensuring outputs can be perceived with restricted hearing

1.10 Use the simplest language possible for instructions, prompts and outputs and, where possible, supplement it with pictorial information or spoken language

Explanation and help for using simple language

1.11 If using cards, ensure that the card can be inserted into the card reader in its correct orientation without requiring vision

Explanation and help for ensuring cards can be used without vision

1.12 If using biometric identification, provide an alternative access security mechanism for users who do not possess the required biological characteristic

Explanation and help for not requiring specific biological characteristics

1.13 Do not cause the screen to flash at a frequency of above 2Hz

Explanation and help for not causing the screen to flash

1.14 When installing the terminal, ensure that users can get to it along an unobstructed path and operate it from a stable position

Explanation and help for allowing unobstructed approach

1.15 Ensure that an equivalent service is available through an accessible channel for users who cannot use the terminal

Explanation and help for providing an equivalent alternative service