Communication Design Question Sets
For some communication design decisions, it can difficult to locate existing design guidance that is relevant.
In some cases, it will be necessary to use a Universal Design approach (process) which prioritises the diverse needs, characteristics, capabilities and preferences of people. An easy way to learn more about this is through the short animation 'Meet the Normals'. This approach is detailed in the European standard IS EN 17161:2019.
The following sets of questions are helpful for use when relevant communication design guidance is not available. The questions can also help to inform initial planning, purchase specifications (procurement) and user testing.
The Written Communication and Verbal Communication design question sets can also be used to inform Digital and Web Based design decisions where relevant.
For additional information, visit the website for the Centre for Excellence in Universal Design.