Public access terminals (checklist)

This is a complete listing of the NDA accessibility guidelines for public access terminals, in order of priority.

It is designed to support assessment tasks carried out by people in the roles of Planning and Procurement and Testing, Assessment and Quality Assurance.

Minimum accessibility requirements (Priority 1)

Following priority 1 will ensure that the terminal can be used by most people with impaired mobility, vision, hearing, cognition and language understanding.

1.1 Ensure that all operable parts are reachable by people of all heights and people sitting in a wheelchair or buggy Yes No N/A 1.2 Ensure that displays are within sight of people of all heights and people sitting in a wheelchair or buggy Yes No N/A 1.3 Ensure that controls are adequately sized and sufficiently spaced to be operated by people with limited dexterity Yes No N/A 1.4 Ensure that operation requires minimal strength, grip and wrist twisting Yes No N/A 1.5 Ensure that the terminal can be operated using only one hand Yes No N/A 1.6 If using a touchscreen or contact-sensitive controls, do not require that it is touched by a body part Yes No N/A 1.7 Ensure that users with restricted or no vision can use all functions of the terminal Yes No N/A 1.8 Ensure that all outputs can be perceived by users with restricted or no vision Yes No N/A 1.9 Ensure that all outputs can be perceived by users with restricted or no hearing Yes No N/A 1.10 Use the simplest language possible for instructions, prompts and outputs and, where possible, supplement it with pictorial information or spoken language Yes No N/A 1.11 If using cards, ensure that the card can be inserted into the card reader in its correct orientation without requiring vision Yes No N/A 1.12 If using biometric identification, provide an alternative access security mechanism for users who do not possess the required biological characteristic Yes No N/A 1.13 Do not cause the screen to flash at a frequency of above 2Hz Yes No N/A 1.14 When installing the terminal, ensure that users can get to it along an unobstructed path and operate it from a stable position Yes No N/A 1.15 Ensure that an equivalent service is available through an accessible channel for users who cannot use the terminal Yes No N/A

Additional accessibility requirements (Priority 2)

Following priority 2 will make it easier to use and will include more people with cognitive impairments or multiple disabilities.

2.1 Allow sufficient time to accommodate the slowest users Yes No N/A 2.2 Provide a way for the user to cancel the whole transaction at any point and retrieve any items they have inserted Yes No N/A 2.3 Ensure that the user interface and task flow is similar across different functions and remains the same across repeated visits Yes No N/A 2.4 When deploying more than one version of a terminal, ensure that the user interfaces are similar Yes No N/A 2.5 Do not require users to remember a fixed supplied PIN Yes No N/A 2.6 Provide for users with multiple impairments Yes No N/A 2.7 Provide training or assistance for new users Yes No N/A 2.8 Ensure privacy and security during use Yes No N/A